Time Warner Cable’s CEO Glenn Britt sent a mass email to customers in the New York City metropolitan area on Monday stating that the company had restored almost all of its service in the region that was knocked out after Hurricane Sandy, but that three percent of customers were still without cable and/or Internet. Here’s the key paragraph:
Time Warner Cable is headquartered in New York and we, too, call it home. Like many of you, our systems and our employees suffered the effects of the storm, and we are working hard to get fully back on our feet. We thank you for your patience as we relentlessly focus on restoring service to all of our affected customers. Today, 97% of our customers in the area who were impacted by the storm are back in service. And, notably, a significant portion of the remaining 3% of our customers who do not have service are currently without power or unable to inhabit their homes at this time. To those of you still waiting, we greatly appreciate your continued patience. You have our commitment to not slow down until all of our services are, once again, fully operational.
