I wanted to give you a brief update on the server outage we had off and on for much of Tuesday afternoon.
First, we apologize that this happened and especially on such a news-packed day. As members you pay for us to bring you the news and for the site to be online. We take that responsibility very seriously. Unfortunately, we do not yet know the precise cause of Tuesday’s outage. It appears to have originated on our server host’s side. So that left us for much of the day in the uncomfortable position of largely having to wait on their team to figure out and fix the problem. (If you had a problem accessing the site, believe me — it was extremely frustrating on our end too.) We ended the day making some triage changes to keep the site online until the underlying cause is determined.
My words here may seem lawyerly or overcautious. It’s not that. We just don’t want to say more than we know or speculate and have to correct the record later.
Once we know the precise cause we’ll report back to you.
