Uber and the traditional taxi industry have been at each other’s throats since the upstart came onto the scene in 2010, but the feud has escalated to a whole new level with vicious campaigns demonizing each other that feature allegations that drivers have sexually assaulted their passengers.
Who’s Driving You, the anti-Uber initiative founded earlier this year by the Taxicab, Limousine and Paratransit Association, is paying to promote a tweet that reads: “A passenger was sexually assaulted by an uberX driver. Listen to this 911 call.” It then links to a YouTube video.
“We are trying to make consumers and leaders aware of the dangers involved in using so-called ride-sharing companies like Uber and Lyft,” Dave Sutton, a spokesman for Who’s Driving You, said in a phone interview Thursday. “It could be a scary thing. … We certainly have seen that term ‘fear-mongering,’ but I feel like we have tried to be accurate. It’s a very real concern.”
The tweet linked to a 10-minute YouTube documentary produced by the industry. It starts with a Sept. 19 call to 9-1-1 in Orlando, Fla. According to the Tampa Tribune, Orlando police arrested a Uber driver on Sept. 26 for allegedly groping a woman he had picked up.
Uber and its allies have returned the favor in kind. Taxi Facts, their answer to Who’s Driving You, launched last month. It’s “dedicated to using real facts and data to expose #BigTaxi and how it operates,” as its Twitter bio says. Its content, like its counterpart’s, has been rife with reports about unwanted sexual advances by taxi drivers and threats of violence.
On Thursday, for example, the group was pushing out a BuzzFeed listicle about “taxi horror stories.”
“He then suggested I pay him ‘in other ways’ while touching his crotch.” http://t.co/LmU08vcFei
— Taxi Facts (@taxifacts) October 23, 2014
#HailFail:”The two of us sat there wide eyed, drunk and convinced that he was going to take us somewhere to kill us.” http://t.co/xM9Iq432eD
— Taxi Facts (@taxifacts) October 23, 2014
“Cities across the country have murderers, sex offenders and other convicted criminals driving passengers,” Taxi Facts says in one of its blog posts about the taxicab industry.
Both groups also collect tweeted complaints against their competitor, like these that Who’s Driving You posted from presumed Uber and Lyft passengers.
Behind the scare tactics, there is a broader public policy debate is over industry regulation and the taxi industry’s dissatisfaction that Uber and its ilk are not subject to the same rules that it is. The established taxi industry has fought the encroachment of the ride sharing startups. In Arlington, Va., for example, Uber has been banned (and then unbanned) from operating. The company in turn has hired David Plouffe, a former top adviser to Barack Obama, in August as a “campaign manager.”
Meanwhile, the San Francisco Chronicle reported last month that district attorneys in Los Angeles and San Francisco had threatened Uber and other ride-share companies with legal action because their claims about the background checks conducted for their drivers were not true.
So those broader issues and the questions of safety are connected in the eyes of the industry, Sutton said.
“We’re not crying foul because of competition. Competition involves having a set of rules, a single set of rules, and following it to the best of your ability and may the best team win,” he said. “They’re providing cheaper service, but they’re able to do it because they’re underinvesting in a couple of key things that protect people.”
Uber asked TPM to submit its questions about Who Driving You’s tactics, the substance of the debate and its retaliation in the form of Taxi Facts in writing. It did not provide answers as of press time.
UPDATE: 11:15 a.m. ET
A spokesperson for Taxi Facts reached out to TPM with comment.
“Threatened by competition for the first time, Big Taxi has waged a national smear campaign against innovation,” Erin Pelton said in an email. “TaxiFacts was launched to set the record straight about Big Taxi’s atrocious record.”
Image credit: Shutterstock.com/Konstantin Sutyagin.
Most taxi drivers are employees, with protections for safety, minimum wage, working hours, employer taxes, unemployment benefits, etc., while Uber treats its drivers as “independent contractors” who have no such help.
Sharing economy = erosion of living standards - nothing more. Kill uber AND airbnb.
It is amusing to listen to multibillion Uber get on its “upstart” soap box and pretend that it is the underdog fighting “big taxi”.
Uber, Lyft and its clones are run by libertarian a-holes who fight any regulation whatsoever. As a result in most states their drivers are running around with invalid non-commercial insurance. Unlike their taxi counterparts, the state or local municipalites have not run criminal criminal background checks or fingerprinting on UberX drivers.
Uber claims that it conducts its own background checks but that it just more hype. In reality, they just hire drivers after an online application - sight unseen by any human.
New York City, unlike the rest of the country, actually regulates UberX and Lyft. The drivers have to get the same licenses as taxi drivers and the vehicles have to be commercially insured. So keep in mind that the five boroughs are the exception, not the rule.
We need a more casual, yet dynamic economy if we want to keep unemployment down. As usual, it has become a turf war with fear as the main tactic. Interesting. I don’t think Uber or Airbnb are going away, unless you kill the internet. Anyway, strange bedfellows are being created as we speak.
Along with background checks, I believe taxis are inspected by the state more frequently than other vehicles.
There are reasons those regulations exist, and it’s usually to protect the consumer. You might be saving money by using Uber (and Airbnb, etc), but you forgo the safety.