One email from an official at the Port Authority of New York and New Jersey dated Sept. 9 to the bridge's general manager, Robert Durando, says a woman called to discuss her hardship.
The email reads: "I just got another call from a patron... she says that the Port Authority 'doesn't care about their customers and they are playing God with people's jobs'. Her husband was 40 minutes late to a job that he just got after being out of work for over a year. She said a lot of other things, but I will spare you her rant!"
Another email from a different official, dated Sept. 12, to Durando said there "have been several complaint calls coming to Bob's line." The official said that the one individual was "complaining about the traffic change and saying he has a $1M home in Fort Lee and bought this home to be close to the bridge/work and pays a lot of taxes why this change?"
The email continued: "He mentioned to me that if he doesn't speak to anyone about this, he will go to the White House and Media."