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Blumenthal Sets Dec. 31 Deadline For UPS, FedEx Answer On Refunds

AP Photo / Jared Ramsdell

Both companies failed to deliver some packages to customers in time for Christmas, and have blamed poor weather and overloaded systems. Blumenthal said that UPS had already agreed to refund customers who shipped either internationally or by air. 

“I am pleased that UPS has voluntarily taken the first step of providing refunds to certain customers whose Christmas purchases never made it under the tree,” Blumenthal said. “Such selective refunds are scant consolation to many other customers who were quoted delivery dates ahead of the holiday are still left out in the cold.”