Sen. Richard Blumenthal (D-CT) has asked UPS and FedEx to let customers know by Dec. 31 if they will be refunded for late Christmas deliveries.
“I hope that UPS and FedEx will extend the opportunity for refunds to all consumers whose packages did not arrive in time for Christmas, and I urge them again to take that proactive step,” Blumenthal said in a statement on Friday, according to The Hill.
Both companies failed to deliver some packages to customers in time for Christmas, and have blamed poor weather and overloaded systems. Blumenthal said that UPS had already agreed to refund customers who shipped either internationally or by air.
“I am pleased that UPS has voluntarily taken the first step of providing refunds to certain customers whose Christmas purchases never made it under the tree,” Blumenthal said. “Such selective refunds are scant consolation to many other customers who were quoted delivery dates ahead of the holiday are still left out in the cold.”
