Apple spokesperson Trudy Muller has finally provided the company’s official response to the ongoing issues users around the globe are experiencing with Apple Maps, telling All Things D that Apple is “working hard” on making “the customer experience even better.” All Things D further states that sources within the company say the Apple Maps team is treating the maps issues as an emergency and is working singlemindedly to fix them.
Apple Maps is the company’s replacement for Google Maps as the default location service on the iPhone, iPad and iPod Touch (Apple Maps automatically replaces Google Maps once a user upgrades his or her device to thew new iOS 6 mobile operating system, a free download).
Here is the statement provided by Apple’s Muller to All Things D in full:
“Customers around the world are upgrading to iOS 6 with over 200 new features including Apple Maps, our first map service,” said spokeswoman Trudy Muller. “We are excited to offer this service with innovative new features like Flyover, turn by turn navigation, and Siri integration. We launched this new map service knowing it is a major initiative and that we are just getting started with it. Maps is a cloud-based solution and the more people use it, the better it will get. We appreciate all of the customer feedback and are working hard to make the customer experience even better.”
Updated 10:16 a.m. EDT Friday, September 21: Post updated to correct Ms. Muller’s last name, which was originally mispelled as “Miller.”
