NEW YORK (AP) — Time Warner Cable said Wednesday service was largely restored after a problem that occurred during routine maintenance caused a nationwide outage of its Internet service for hours.
The company says it is still investigating the cause of the problem, which occurred with its Internet backbone, the paths that local or regional networks connect to in order to carry data long distances.
The company says the problem affected all of its markets and started at 4:30 a.m. and was largely restored by 6 a.m., and updates continue to bring all customers back online. The outage sparked widespread complaints on social networks.
Tim Farrar, an analyst at TMF Associates said there are major outages of at least one telecom provider every year, although typically they aren’t fully national.
“AT&T had a major outage back in April, Comcast had one last October. Verizon Wireless had several national outages on its 4G network back in 2012,” he said. “Usually it is related to bugs in new technology, and occasionally to routine maintenance where someone did something wrong.”
Time Warner Cable, which is in the process of being bought by rival Comcast Corp. for $45 billion, has about 11.4 million high-speed data subscribers in 29 states nationwide. The Federal Communications Commission is reviewing the deal.
Separately, on Tuesday, the FCC said Time Warner Cable, based in New York, would pay $1.1 million to resolve outage reporting violations. The FCC found that Time Warner Cable did not report disruptions in service to its networks to the FCC in a timely enough manner. In addition to the payment, the company is submitting a three-year compliance plan to make sure it will comply with the reporting rules.
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So, they unplugged the Coffee Pot in the Janitors closet and plugged the top-level router back in?
Time-Warner is a freaking joke! Lots of odd, unexplained cable, phone and internet outages since they took over here in a flurry of no 911 service but no matter the rotten monopoly, commercials for their rotten service are present in almost every commercial break across the local cable system. And, you say you’re on a ‘do not call’ list? Not if your phone service is Time-Warner…credit companies, loan companies, The Lupus Foundation, the ACLU, Telefund Inc, V81514155300120 and Caller ID jibberish including loan companies using your own phone number as the calling ID will, thanks to a helpless Time-Warner, call your home against your wishes at 8am thru 9pm seven days a week and all for $200 per month!
And, God forbid Time-Warner’s in the news because frightened local stations will avoid the information like it’s union-related.
Our sheriff’s department here in Van Buren County, Iowa had a 911 outage yesterday, Oct 27. Check out how many times this has happened this year. I think something is up.