Officials: People Returning To HealthCare.gov ‘In Droves’

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December 19, 2013 6:37 p.m.
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Nearly three-fourths of those who have purchased health insurance on HealthCare.gov since early December were people returning to the site after visiting in October and November, according to senior administration officials.

A survey on the federal website found that 73 percent of those who had completed enrollment in recent weeks said they had first come to the site in the previous two months, officials said. The Obama administration did not declare the site fully fixed until Dec. 1.

The officials touted the figure as evidence that people were giving HealthCare.gov a second chance after its disastrous launch, which had raised questions about whether frustrated consumers would abandon the sign-up process.

“I think we can definitively say that we just haven’t seen that,” one official said. “Folks have come back, and they’re coming back in droves.”

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