Kindle Salvation?

May 31, 2010 11:23 a.m.

Okay, a quick update on my personal Kindle drama.As I noted yesterday, I picked up my Kindle yesterday and noticed that the screen appeared to be dead. I flagged this mini-catastrophe for readers and learned that it was almost certainly a broken screen. Many of you had had the same thing happen to your Kindles. But as I learned from I think everyone who wrote in, Amazon has a pretty no-grief policy of simply replacing the gizmos when this happens, even in some cases when they are out of warranty.

So I just called Amazon, short wait on the line. I explained the problem to the customer service person on the other end of the line and said they could actually see what it looked like if they logged on to my website.

Long story short, they were really cool about it and said they’d send me a replacement that would arrive on Wednesday, notwithstanding the fact that mine is about six weeks out of warrantee. I don’t like to be shy when a company or vendor gives me the run-around. I feel like when most people get jerked around they have to suffer in silence or just scream really loud at the phone. At least I can share with a reasonably large number of people. In this case, though, I don’t think I could have asked for much better treatment. And lest you think this was just a case when they didn’t want to miff someone with a big megaphone, as I said, I heard from numerous readers last night who got the same treatment, even a number whose machines were a short period out of warranty.

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