Minnesota's exchange has had a smoother rollout than other states' programs, according to the Star Tribune, but "it still has been marked by countless technical glitches, delays and frustrated consumers." The pressure on Todd-Malmlov really increased after the public learned that she and the state's Medicaid director, James Golden, took a two-week vacation last month. According to the Star Tribune, Todd-Malmlov and Golden live together and had "worked closely on the implementation of the new exchange."
The conservative Watchdog.org's Minnesota bureau first reported last week on Todd-Malmlov's vacation, which included time in Costa Rica. MNsure staff confirmed that Todd-Malmov was out of the office for eight business days before the two-day Thanksgiving holiday for state employees.
While Gov. Mark Dayton (D) last week defended Todd-Malmlov’s right to take a pre-scheduled vacation, he struck a different note on Tuesday.
“The recent problems some have experienced with MNsure are completely unacceptable,” Dayton said, according to the Star Tribune. “I am hopeful that this new leadership will lead to their swift resolution.”