In it, but not of it. TPM DC

Administration: HealthCare.gov Really Is Getting Better

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AP Photo / J. Scott Applewhite

When the site launched, pages were taking an average of eight seconds to load. Now, Zients said, the average is less than one second.

The average error rate in the weeks after the site's launch was 6 percent, Zients said; as of this week, it's now below 1 percent.

To top it off, the site didn't experience any scheduled or unscheduled outages this week -- a notable achievement after the opening six weeks.

"We've made measurable progress," Zients said. "The system is more stable, and users are having a better user experience on the site."

Tally it all up, and the administration has crossed 200 bug fixes off its oft-mentioned "punch list" -- about 50 "priority fixes" to go, Zients said, though he cautioned that more issues could arise as traffic increases.

The problem of volume continues to be a top concern for the administration, Zients said. Right now, HealthCare.gov can comfortably handle between 20,000 and 25,000 users at a time. But at "peak volumes, some users still experience slower response times," he said.

Officials are also expecting traffic to spike at the end of the month and onward. So this weekend, the administration is adding more servers and data storage to help handle any additional load.

The goal is "to maintain good speed and response times at higher volumes," Zients said. "This is a key focus of our work now."

About The Author

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Dylan Scott is a reporter for Talking Points Memo. He previously reported for Governing magazine in Washington, D.C., and the Las Vegas Sun. His work has been recognized with a 2013 American Society of Business Publication Editors award for Best Feature Series and a 2010 Associated Press Society of Ohio award for Best Investigative Reporting. He can be reached at dylan@talkingpointsmemo.com.