Administration Won’t Quantify HealthCare.gov’s Back-End Problems

Administration officials boasted Monday that a significant bug on HealthCare.gov’s back-end had been fixed, but then would not say how many people had been affected by the issue.

Julie Bataille, spokeswoman for the Centers for Medicare and Medicaid Services, told reporters that one bug involving Social Security numbers was responsible for 80 percent of the errors in data being transmitted to insurers when people submitted their applications through the website. That error — a significant source of concern for insurers — has been fixed, she said.

But when multiple reporters pressed Bataille to quantify what number or what percentage of applications had been transmitted with bad data, she said she could not provide any additional information.

“That is not something I have available,” she said.

The New York Times and Wall Street Journal both reported Sunday that insurers said they were still receiving bad or missing data from HealthCare.gov. They portrayed it as a significant impediment to getting people covered under the law. “Health plans can’t process enrollments they don’t receive,” a spokesman for America’s Health Insurance Plans, the industry’s top lobbying group, told the Times.

Bataille encouraged people who have enrolled in coverage through HealthCare.gov to call their insurer to verify that they’ve been enrolled and/or paid their first premium.

Dear Reader,

When we asked recently what makes TPM different from other outlets, readers cited factors like honesty, curiosity, transparency, and our vibrant community. They also pointed to our ability to report on important stories and trends long before they are picked up by mainstream outlets; our ability to contextualize information within the arc of history; and our focus on the real-world consequences of the news.

Our unique approach to reporting and presenting the news, however, wouldn’t be possible without our readers’ support. That’s not just marketing speak, it’s true: our work would literally not be possible without readers deciding to become members. Not only does member support account for more than 80% of TPM’s revenue, our members have helped us build an engaged and informed community. Many of our best stories were born from reader tips and valuable member feedback.

We do what other news outlets can’t or won’t do because our members’ support gives us real independence.

If you enjoy reading TPM and value what we do, become a member today.

Latest Livewire
Comments
Masthead Masthead
Founder & Editor-in-Chief:
Executive Editor:
Managing Editor:
Associate Editor:
Investigations Desk:
Reporters:
Newswriters:
Director of Audience:
Editor at Large:
General Counsel:
Publisher:
Head of Product:
Director of Technology:
Associate Publisher:
Front End Developer:
Senior Designer: