by Sasha Chavkin ProPublica, Dec. 14, 2010, 2:46 p.m.
As the damage claims process for the Gulf oil spill moves into its second phase--from issuing emergency payments to considering final claims--administrator Kenneth Feinberg yesterday unveiled a variety of improvements that he says will increase transparency and offer more options to claimants.
Feinberg said there had been "constructive criticism" about opaque decision-making and poor communications during the emergency payments process and promised to make several changes. (We reported on the lack of transparency several times, for example on claimants' struggles to get basic information about the status of their claims.)
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